We are committed to ensuring our customers receive a high standard of service. We also appreciate that, with a large customer base, sometimes issues arise that need to be addressed. Your comments are important to us. We rely on feedback from our customers to identify the root causes of complaints. This allows us to put things right for you and ensure improvements are made. We aim to do this quickly and efficiently.
Stage 1: Contacting us
If you have a complaint about any aspect of our service, then we would like to hear from you. Many outstanding issues can be resolved informally by discussing the issue with a member of staff. The support agent who deals with your query will aim to resolve any outstanding issues and reach an amicable resolution.
Contact us through our customer portal:
Our helpdesk portal at http://helpdesk.today.com.kh is a very useful resource for our customers.
For information relating to troubleshooting, billing, and other general inquiries please click on the 'Solutions' section. Here you will find the FAQ and much more information regarding our company and services.
To open a trouble ticket for technical issues please click on the 'Tickets' section. Here you can open a new trouble ticket and track the progress. Our ticketing system automatically alerts our staff to your issue for immediate resolution.
Contact us through regular communication channels:
|Support Team||070 email@example.com|
|Sales Team||087 firstname.lastname@example.org|
|General Inquiries||023 email@example.com|
Stage 2: Escalating your issue
If the agent helping you is not able to assist please ask to speak to a manager. If a manager is available they will be happy to talk to you to discuss your case. Managers are available on main working days during business core hours. Managers do however attend meetings and may not be available at that time. If a manager is not available, please provide your contact details to the agent for a call back when a manager is available.
Stage 3: Taking your complaint further
If after discussing any concerns you are dissatisfied with the response provided, or the way your issue has been dealt with, you can make a formal complaint by writing to the relevant department, detailing your account details and the outstanding complaint.